{"id":83,"date":"2023-07-29T11:52:06","date_gmt":"2023-07-29T11:52:06","guid":{"rendered":"https:\/\/dwmurendetvc.ac.ke\/?page_id=83"},"modified":"2026-01-16T09:06:49","modified_gmt":"2026-01-16T09:06:49","slug":"service-charter","status":"publish","type":"page","link":"https:\/\/dwmurendetvc.ac.ke\/index.php\/service-charter\/","title":{"rendered":"Service Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"83\" class=\"elementor elementor-83\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b330d3c elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"6b330d3c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-103c6eb1\" data-id=\"103c6eb1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-339d830 elementor-widget elementor-widget-heading\" data-id=\"339d830\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Dr. Daniel Wako Murende TVC Service Delivery Charter<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b108a0d elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"b108a0d\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a3d36cd\" data-id=\"a3d36cd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-963058e elementor-align-right elementor-widget elementor-widget-button\" data-id=\"963058e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dwmurendetvc.ac.ke\/wp-content\/uploads\/2023\/08\/service-in-english.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download English Version <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d221c elementor-align-center elementor-widget elementor-widget-embedpres_elementor\" data-id=\"01d221c\" data-element_type=\"widget\" data-widget_type=\"embedpres_elementor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"embedpress-elements-wrapper  \" id=\"ep-elements-id-01d221c\">\n\n\t\t\t\t\t\t\t<div id=\"ep-elementor-content-01d221c\"\n\t\t\t\t\tclass=\"ep-elementor-content\n\t\t\t\t\t\t\t\t\t\t  ep-content-protection-disabled\t\t\t\t\tsource-default\t\t\t\t\t\">\n\n\t\t\t\t\t<div id=\"01d221c\"\n\t\t\t\t\t\tclass=\"ep-embed-content-wrapper\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tep-google-photos-\t\t\t\t\t\tdata-show-title=\"yes\"\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t<div id=\"ep-elementor-content-01d221c\"\n\t\t\t\t\t\t\tclass=\"ep-elementor-content\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t  ep-content-protection-disabled\t\t\t\t\t\t\tsource-default\">\n\n\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<div id=\"01d221c\"\n\t\t\t\t\t\t\t\t\tclass=\"ep-embed-content-wraper\n\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t\t\t<div class=\"ose-self-hosterd ose-uid-0bd643fbaa8569fdf993147e08b69acc ose-embedpress-responsive\" style=\"width:100px; height:550px; max-height:550px; max-width:100%; display:inline-block;\" data-embed-type=\"document_mp3\"><audio controls> <source src=\"https:\/\/dwmurendetvc.ac.ke\/wp-content\/uploads\/2026\/01\/Dr-Daniel-Wako-Murende-TVC-Servi.mp3\" ><\/audio><\/div>\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\n\n\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1b2c021\" data-id=\"1b2c021\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cde99de elementor-widget elementor-widget-button\" data-id=\"cde99de\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dwmurendetvc.ac.ke\/wp-content\/uploads\/2023\/08\/service-in-swahili.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Swahili Version<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c202ba9 elementor-widget elementor-widget-embedpres_elementor\" data-id=\"c202ba9\" data-element_type=\"widget\" data-widget_type=\"embedpres_elementor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"embedpress-elements-wrapper  \" id=\"ep-elements-id-c202ba9\">\n\n\t\t\t\t\t\t\t<div id=\"ep-elementor-content-c202ba9\"\n\t\t\t\t\tclass=\"ep-elementor-content\n\t\t\t\t\t\t\t\t\t\t  ep-content-protection-disabled\t\t\t\t\tsource-default\t\t\t\t\t\">\n\n\t\t\t\t\t<div id=\"c202ba9\"\n\t\t\t\t\t\tclass=\"ep-embed-content-wrapper\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tep-google-photos-\t\t\t\t\t\tdata-show-title=\"yes\"\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t<div id=\"ep-elementor-content-c202ba9\"\n\t\t\t\t\t\t\tclass=\"ep-elementor-content\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t  ep-content-protection-disabled\t\t\t\t\t\t\tsource-default\">\n\n\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<div id=\"c202ba9\"\n\t\t\t\t\t\t\t\t\tclass=\"ep-embed-content-wraper\n\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t\t\t\t\t<div class=\"ose-self-hosterd ose-uid-3ea5df0ac65c059c7bd03846f27f1a84 ose-embedpress-responsive\" style=\"width:600px; height:550px; max-height:550px; max-width:100%; display:inline-block;\" data-embed-type=\"document_mp3\"><audio controls> <source src=\"https:\/\/dwmurendetvc.ac.ke\/wp-content\/uploads\/2026\/01\/Dr-Daniel-Wako-Swahili-Service-C.mp3\" ><\/audio><\/div>\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\n\n\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd8f815 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd8f815\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2702431\" data-id=\"2702431\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6667ae elementor-widget elementor-widget-text-editor\" data-id=\"c6667ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<table width=\"700\"><tbody><tr><td width=\"16\"><p><strong>S\/N<\/strong><strong>o.<\/strong><\/p><\/td><td width=\"155\"><p><strong>SERVICES RENDERED<\/strong><\/p><\/td><td width=\"284\"><p><strong>USER REQUIREMENTS<\/strong><\/p><\/td><td width=\"142\"><p><strong>STATUTORY<\/strong><strong> CHARGEABLE FEE <\/strong><\/p><\/td><td width=\"104\"><p><strong>SERVICE <\/strong><strong>TIMELINES<\/strong><\/p><p><strong>\u00a0<\/strong><\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Customer care<\/p><\/td><td width=\"284\"><p>Voluntary visit \/call Dr. Daniel Wako Murende TVC<\/p><p>Record book<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>5 minutes<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Admission of new trainees.<\/p><\/td><td width=\"284\"><p>&#8211; Make application<\/p><p>&#8211; Provide required documents<\/p><p>&#8211; Make fee payments<\/p><p>&#8211; Your applications with KCSE certificates or equivalent relevant certificates<\/p><\/td><td width=\"142\"><p>500<\/p><\/td><td width=\"104\"><p>\u00a0<\/p><p>\u00a0\u00a0 7 days<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Training services<\/p><\/td><td width=\"284\"><p>&#8211; Registration as a student<\/p><p>&#8211; lesson Attendance<\/p><p>&#8211; Payment of prescribed fee<\/p><\/td><td width=\"142\"><p>Prescribed tuition fee<\/p><\/td><td width=\"104\"><p>Prescribed contact hours<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Registration of external \u00a0examination<\/p><\/td><td width=\"284\"><p>&#8211; Payment of prescribed examination fee<\/p><p>&#8211; Exam Registration documents<\/p><p>&#8211; Course requirements<\/p><\/td><td width=\"142\"><p>Chargeable fee<\/p><\/td><td width=\"104\"><p>Prescribed registration dates as per examining body<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>5.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Response to correspondence<\/p><\/td><td width=\"284\"><p>Written correspondence<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>1-7 days<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>6.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Response to customer complaints<\/p><\/td><td width=\"284\"><p>Launching formal complaints.<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>1-7dys<\/p><p>As per the request<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>7.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Dissemination and implementation of policy guidelines<\/p><\/td><td width=\"284\"><p>Identified policy, your enquiry, request and concern through relevant officers.<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>Immediate<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>8.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Procurement of goods, works and services<\/p><\/td><td width=\"284\"><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 invitation to quote\/submission of quotations.<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 invitation and submission of tenders.<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>30 days<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>9.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Payments for supply of goods, services and works<\/p><\/td><td width=\"284\"><p>LPO\/LSO delivery note, claims, original invoice or procurement documents.<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>30 days<\/p><\/td><\/tr><tr><td width=\"16\"><p><strong>10.\u00a0\u00a0\u00a0 <\/strong>\u00a0<\/p><\/td><td width=\"155\"><p>Disclosure of information under \u201caccess to information act\u201d<\/p><\/td><td width=\"284\"><p>Make request for disclosure of information.<\/p><\/td><td width=\"142\"><p>Nil<\/p><\/td><td width=\"104\"><p>21 days<\/p><\/td><\/tr><tr><td colspan=\"5\" width=\"700\"><p>WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.<\/p><p>Any service\/goods &amp; works rendered that does not conform to the above standards or any other officer who does not live up to commitment to courtesy and excellence in service delivery should be reported to:<\/p><\/td><\/tr><tr><td colspan=\"2\" width=\"171\"><p>Principal\/Secretary B.O.G<\/p><p>Tel: 0708722451<\/p><\/td><td colspan=\"3\" width=\"529\"><p>The Commission Secretary\/Chief Executive Officer,<\/p><p>Commission on administrative justice,2nd Floor,West<\/p><p>End Towers, Waiyaki Way,Nairobi<\/p><p>P.O BOX 20414-00200 Nairobi<\/p><p><a href=\"Tel:+254(0)20-2270000\/230300\">Tel:+254(0)20-2270000\/230300<\/a><\/p><p>Email: <a href=\"mailto:complain@ombudsman.go.ke\">complain@ombudsman.go.ke<\/a><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dr. Daniel Wako Murende TVC Service Delivery Charter Download English Version Download Swahili Version S\/No. SERVICES RENDERED USER REQUIREMENTS STATUTORY CHARGEABLE FEE SERVICE TIMELINES \u00a0 1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 Customer care Voluntary visit \/call Dr. Daniel Wako Murende TVC Record book Nil 5 minutes 2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 Admission of new trainees. &#8211; Make application &#8211; Provide required documents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/83","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":43,"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":978,"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/83\/revisions\/978"}],"wp:attachment":[{"href":"https:\/\/dwmurendetvc.ac.ke\/index.php\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}