Dr. Daniel Wako Murende TVC Service Delivery Charter
S/No. | SERVICES RENDERED | USER REQUIREMENTS | STATUTORY CHARGEABLE FEE | SERVICE TIMELINES
|
1. | Customer care | Voluntary visit /call Dr. Daniel Wako Murende TVC Record book | Nil | 5 minutes |
2. | Admission of new trainees. | – Make application – Provide required documents – Make fee payments – Your applications with KCSE certificates or equivalent relevant certificates | 500 |
7 days |
3. | Training services | – Registration as a student – lesson Attendance – Payment of prescribed fee | Prescribed tuition fee | Prescribed contact hours |
4. | Registration of external examination | – Payment of prescribed examination fee – Exam Registration documents – Course requirements | Chargeable fee | Prescribed registration dates as per examining body |
5. | Response to correspondence | Written correspondence | Nil | 1-7 days |
6. | Response to customer complaints | Launching formal complaints. | Nil | 1-7dys As per the request |
7. | Dissemination and implementation of policy guidelines | Identified policy, your enquiry, request and concern through relevant officers. | Nil | Immediate |
8. | Procurement of goods, works and services | – invitation to quote/submission of quotations. – invitation and submission of tenders. | Nil | 30 days |
9. | Payments for supply of goods, services and works | LPO/LSO delivery note, claims, original invoice or procurement documents. | Nil | 30 days |
10. | Disclosure of information under “access to information act” | Make request for disclosure of information. | Nil | 21 days |
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY. Any service/goods & works rendered that does not conform to the above standards or any other officer who does not live up to commitment to courtesy and excellence in service delivery should be reported to: | ||||
Principal/Secretary B.O.G Tel: 0708722451 | The Commission Secretary/Chief Executive Officer, Commission on administrative justice,2nd Floor,West End Towers, Waiyaki Way,Nairobi P.O BOX 20414-00200 Nairobi Email: complain@ombudsman.go.ke | |||